Customer Engagement Consultant (Russian speakers) Oracle Accelerated Customer Engagement Team

Oracle - Dubai, Emirate of Dubai

Customer Engagement Consultant (Russian speakers) – Oracle Accelerated Customer Engagement Team

Preferred Qualifications

Customer Engagement Consultant ( Russian speakers) – Oracle Accelerated Customer Engagement Team

Detailed Description and Job Requirements

The

primary focus of a Customer Engagement Consultant is to manage inbound

Phone, Chat, and Product Inquiries into the Oracle Global Business

Units.

As

a Customer Engagement Consultant you will manage and qualify inquiries

from new and existing Oracle customers into the Oracle Global Business

Units. Selected candidate will be required to develop a detailed

understanding of GBU product offerings.

Work

involves some problem solving with assistance and guidance in

understanding GBU policies and procedures. Ability to work

independently. 1 or more years of technology business development or

sales experience preferred. Ability to communicate effectively over the

telephone and by sales chat with high level decision makers is extremely

critical. The role requires a bachelor degree from an accredited

university.

Your Responsibilities:

  • Manageinbound phone, chat and product inquiries following a qualificationprocess in order to identify prospect/customer needs and assistaccordingly.

  • Project a professional, high quality image topotential and existing Oracle GBU customers when answering inbound callsand chats.

  • Use CRM system to create and track lead activity.

  • Document and communicate information gathered during qualification process calls.

  • Meetmonthly and quarterly targets on response time to inquiries,non-revenue related sales inquiries and leads passed to sales repsconverting to Opportunities.

Preferred Qualifications:

  • BS or BA degree, applicants are required to be able to read, write and speak English & Russian.

  • 1-2 years work experience.

  • Able to demonstrate basic telesales skills and knowledge of Oracle GBU products and services (training provided).

  • Goal oriented individual with superior communication skills.

  • Able to complete individual goals as well as work in a team environment.

  • Demonstrated ability to communicate using technical concepts.

  • Professional demeanor.

  • Desire for a long-term career in sales.

  • Able to demonstrate critical thinking skills to acquire higher level understanding of role, processes, and procedures.

Detailed Description and Job Requirements

First contact for prospects of Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force.

Acts as the first contact for many prospects in Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities.

0-2 years work experience. Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services (training provided). Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary. Professional demeanor. Desire for a long-term career in sales. Able to gain competence in own area and acquire a higher level understanding of role, processes, and procedures.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Sales

Location: AE-AE,UAE-Dubai

Job Type: Regular Employee Hire

Organization: Oracle

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