Call Center Agent

Insurance Company LLC - Dubai

Duties and responsibilities:

- Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.

- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.

- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.

- Provide first level support for all technical and functional queries related website and mobile application

- Migrate customers to Alternative Distribution Channels including website and mobile application.

- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.

- Continuously learn to keep up-to-date with changes and developments to services and procedures.

- Handle light back office work related to follow-up and customer complaints.

- Maintain confidentiality of the company’s customers and data.

- Adheres to the assigned shift schedule and avoid any late attendance

- Keep abreast with the latest changes to any of the company’s procedures and new policies.

- Handle sudden rush of calls, stressful periods, and call volume pressure


- University degree in any discipline from a reputable university.

- 1-2 years work experience in the Customer Service functions

- Excellent oral and written communication skills.

- Must be computer literate.

- Excellent command of the English language, Arabic is a definite plus.

- Should be a team player with an aptitude for customer service.

- Highly decisive.

- Must be service oriented.

- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.

- Ability to work under pressure.

Job Types: Full-time, Permanent


  • customer relation: 1 year (Preferred)
  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)
  • contact centre: 1 year (Preferred)


  • Bachelor's (Preferred)


  • Dubai (Preferred)


  • English (Preferred)

Work Remotely:

  • Temporarily due to COVID-19
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]