Front Office Agent

Dubai

Front Office Agent Job Opening. Currently we are looking for Front Office Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Registers guests and assigns rooms, accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures.
Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel.
Reports any unusual occurrences or requests to Shift Leader or designated Manager.
Develops a thorough knowledge of computer system, room allocation and types of rooms.
Stays up to date on rooms rates, packages, discounts in relation to other departments.
Complete check-in and check-out procedures efficiently.Obtain house bank and keep it balanced. Post charges to guest’s accounts.
Make adjustments and handle paid outs. Transfer folios charged to city ledger to each company master file or PM account.

Qualifications and requirements :
Minimum of 1 year in customer service position. Proven experience in complying with policies and procedures.
Working knowledge of reservations department. Strong telephone etiquette.
Combined background in Food and Beverage and Front Office a distinct advantage.