Professional Service Delivery Coordinator

DXC - Dubai

DubaiJob Description:

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives. Maintains records of routine expenditures to ensure budgetary compliance.

Essential Job Functions

  • Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
  • Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
  • Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
  • Maintains records of expenditures to ensure compliance with approved budgets.
  • Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  • Assists in identifying service improvements to increase customer satisfaction.
  • Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Three or more years of support services or project or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems

Other Qualifications

  • Project management skills
  • Analytical and problem solving skills
  • Basic accounting skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Communication skills
  • Ability to work in a team environment
  • Willingness to travel

Work Environment

  • Office environment
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