Receptionist -Talise Fitness - (Russian Speaker) - Madinat Jumeirah Resort

Jumeirah Group - Dubai, Emirate of Dubai

Job Description - Receptionist -Talise Fitness - (Russian Speaker) - Madinat Jumeirah Resort (18000533)

About Jumeirah and Madinat Jumeirah Resort:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Set on a private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.

The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.

About the role:

An exciting role has arisen in the Talise Fitness department for a highly motivated and hardworking individual. The main purpose of this position to work in rotation with other Membership Assistants to maintain the highest standards of customer service at all times.

  • Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service

  • Has a full understanding of the sequence of service and their role within these standards

  • Is able to handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management

  • To have a full understanding of the booking system to manage demand for bookings or appointments

  • Conducting show around and giving membership information

  • Answering all the internal and external calls and giving relevant information and call forwarding

  • Selling products and merchandise

  • Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float

  • Issuing any sports equipment available for member / guest use

  • Inspecting the guest entering facilities and communicate with security as required

  • Maintaining the cleanliness of the reception area

  • Upselling and renewing membership applications

  • Monitoring membership expiry and producing membership status reports

  • Responsible for maintaining inventories within the reception

  • Opening and closing the reception

  • To liaise with the accounts auditors to correct inaccurate bill postings in the system

  • Be aware of ongoing promotions within the department and to share with the team through email or any other communications

  • Responsible for the bill books at the reception

  • Handling Lost and Found items and handing it to security

  • Assist class print out for the commissions

  • To coordinate with the manager with the redemptions vouchers as per the points e.g. massage

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • 1 year experience in similar role in a multi-cultural / 5 star hotel environment, restaurant or operations

  • Relevant qualification in health and fitness are highly desirable

  • Excellent English communication skills with an outgoing personality

  • Additional language would be an advantage

  • Computer skills, MS Outlook, MS Word, MS Excel

  • Enthusiastic about the role and a great team player

About the benefits:

This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

: United Arab Emirates (AE)-Dubai-Dubai

: Jumeirah Job Group

: Jumeirah Business Group

: Oct 10, 2019, 10:18:14 AM

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