Restaurant Reservations Agent

Mandarin Oriental Hotel Group - Dubai

DubaiJob no: 507851
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Non-Management (Entry), Food & Beverage


  • Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
  • Proactively handle customer queries and escalations through telephone and email
  • Contribute to revenue objectives through maximising booking conversions
  • Where appropriate upsell and promote all restaurants to guests
  • Ensure group and event booking requests are completed and handed to team in agreed time scales.
  • Keep up to date with information and training required to complete role effectively
  • Flexibility to work to demands of the business including rotational shifts
  • Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
  • Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
  • Any other duties as may reasonably be requested by the management

Skills & Qualifications

  • 1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
  • Communicate effectively with various customer profiles to deliver their expectations (essential)
  • Demonstrate good knowledge of Microsoft Office (essential)
  • Fluent in English – spoken and written (essential)
  • Team player
  • Demonstrates good knowledge of a table management/reservation system.
  • Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
  • Experience in F&B industry

Advertised: 03 Nov 2019 Arabian Standard Time
Applications close: 31 Dec 2019 Arabian Standard Time

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]