Spa Receptionist

Marriott International, Inc - Dubai

DubaiPosting Date Feb 13, 2020
Job Number 20021461
Job Category Spa
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Job Summary

Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and attendant’s escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, and spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.
Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.


Essential Functions
  • To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
  • To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
  • To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
  • To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
  • To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
  • To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
  • To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
  • To be responsible for the handing out of towels and locker keys and to monitor their return.
  • To be responsible for the control and booking of all courts, classes, appointments and services, which the Spa & recreation has to offer.
  • To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
  • To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
  • To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
  • To be aware of Health and safety regulations
  • To maintain and update memberships, commission, daily sales and reports on a daily basis.
  • Any other relevant task
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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