Administrator in groomig salon

Job Summary:

The Grooming Salon Administrator is responsible for managing the front desk operations, maintaining smooth daily workflow, and providing excellent customer service. This role supports both clients and grooming staff, ensuring appointments are efficiently scheduled, records are accurately maintained, and the salon remains clean, organized, and welcoming.

Key Responsibilities:

Customer Service:

• Greet clients and their pets in a friendly and professional manner.
• Answer phone calls, respond to emails, and manage online inquiries.
• Schedule, confirm, and update grooming appointments.
• Handle client check-ins and check-outs, including processing payments.
• Address customer questions, concerns, or complaints promptly and politely.

Administrative Duties:

• Maintain accurate client and pet records using salon software.
• Track grooming schedules, staff availability, and salon calendar.
• Manage supply inventory; place orders for grooming and office products as needed.
• Generate daily, weekly, or monthly reports for management.
• Assist with payroll or timesheet tracking as required.

Operations & Support:

• Ensure the salon’s reception and retail areas are clean and organized.
• Support groomers by relaying important client notes or special requests.
• Coordinate with vendors and service providers when necessary.
• Assist with marketing efforts, including social media posts, promotions, or loyalty programs.

Qualifications:

• High school diploma or equivalent (associate degree preferred)
• Prior experience in administrative, receptionist, or customer service roles (pet care or grooming industry experience is a plus)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with salon management software or booking systems
• Comfort around animals and a general knowledge of pet breeds and grooming terminology is helpful

Personal Attributes:

• Friendly, approachable, and professional demeanor
• Able to multitask and work in a fast-paced environment
• Patient and empathetic, especially with pet owners
• Reliable and punctual

Job Types: Full-time, Part-time

Pay: AED4,500.00 - AED7,000.00 per month

Expected hours: 36 – 48 per week

Application Question(s):

• Do you love animals?

Language:

• russian (Required)