- Monitoring security access.
- Conducting security assessments through vulnerability testing and risk analysis.
- Performing both internal and external security audits.
- Analysing security breaches to identify the root cause.
- Continuously updating the company’s incident response and disaster recovery plans.
- Verifying the security of third-party vendors and collaborating with them to meet security requirements.
- Resolve outage issues by isolating programs and collaborating with engineers to find fixes.
- Answer incoming calls for tech support from customers and other staff members within the company.
- Write scripts and design automated network functions to increase efficiency.
- Replace malfunctioning or underperforming hardware connected to the network.
- Write regular analytics and network infrastructure reports.
- Monitor network security, isolate potential security vulnerabilities, and remedy security issues that could compromise the network.
- Troubleshoot IP networks and network hardware. This includes troubleshooting individual computers and laptops connected to the network.
- Communicate via phone, email, chat with customer support teams and contacts.
- Bachelor’s degree in computer science, Information Systems, or a related field. Relevant certifications are a plus.
- 5+ years of experience in related field.
- Knowledge of IT and how networks function to monitor security, troubleshoot problems, and provide system support.
- Computer skills which they use to work with network systems of all types, create advanced Excel spreadsheets, and maintain network security.
- Programming skills to write macros and scripts in multiple computer programming languages.
- Troubleshoot problems and find fixes for network issues, excellent problem-solving skills are essential.
- Ability to communicate with all managers, supervisors, and fellow associates.
- Strong communication skills and the ability to engage with potential customers and members alike.
- Detail oriented with a great sense of pride for self and company integrity.
- Excellent written and spoken skills in English & Arabic.
- Demonstrated ability to be adaptable and flexible with the capacity to accept change.
- Attentive, diplomatic and team player.
- Previous experience in a customer support role.
- Ability to multi-task, set priorities and manage time effectively.
- English – Mandatory
- Arabic – Nice to have
- Minimum of 5 years of experience working in a similar role.
الإبلاغ عن وظيفة
