Mandarin Oriental Downtown, Dubai is looking for an Assistant Manager to join our Lobby Lounge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage department in Dubai, the Assistant Manager, will support the Lounge Manager in overseeing daily operations, ensuring smooth service and exceptional guest experiences. Lead and motivate the team, uphold brand and quality standards, and handle guest feedback with professionalism. Additionally, will assist with staff scheduling, inventory control, and maintaining compliance with health and safety. Assistant Manager reports to the Lobby Lounge Manager.
As an Assistant Manager, you will be responsible for the following duties:
- Assist the Lobby Lounge Manager in overseeing all operational aspects, ensuring smooth shift management, and taking charge in the manager’s absence.
- Enforce brand standards, SOPs, and quality measures, while supervising cleanliness and maintenance through regular walk-throughs.
- Provide leadership and motivation to the team, support colleague scheduling, and participate in staff development, including coaching and performance management.
- Ensure exceptional guest satisfaction by handling complaints effectively, managing VIP service, and creating memorable “WOW” moments aligned with LQE standards.
- Support in managing outlet budgets, labour costs, P&L reviews, and maintaining accurate POS setup and menu content.
- Assist in organising promotions and festive events, monitor competition and dining trends, and contribute innovative ideas to enhance restaurant offerings.
As an Assistant Manager, we expect from you:
- High school diploma or equivalent; Degree or Higher National Diploma in Hospitality/Hotel/Business Management is an advantage.
- Minimum 2 years’ experience as an Assistant Manager in a high-volume, 5-star hotel or luxury restaurant environment.
- Strong understanding of Lobby Lounge operations and ability to train team members effectively.
- Effective communication skills in English (verbal & written); knowledge of additional languages is a plus.
- Proven leadership, coaching, and conflict-resolution abilities.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
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