To assist the store management in driving the sales team to achieve budgeted sales targets. Enhance the customer experience through consistent operational excellence , visual merchandising, service delivery, motivation and retention of store personnel and adherence to company norms and promote Babyshop Brand.
1. Customer Focus
Effective resource planning for customer service
Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
Implements a high standard of customer focus within the store
Ensure customer needs are met and complaints/queries are resolved in a timely manner
Support in providing mystery shopping feedback and prepare action plan for improvement
2. Sales and Commercial Profit
Achieve the revenue targets for the store
Actively seeks ways to achieve or exceed shop sales targets
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
Interpret and act on operational profit and sales reports generated and focus on improving under-performing areas
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
3. Shop Keeping and Store Standards
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store as per company norms
Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)
Regularly audit own store administration and resolve any issues
Support the Store Manager and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
Ensure high standards of visual appearance throughout the store including all non-retail areas are maintained
Ensure window and in-store displays to high standard and are in line with merchandising guidelines
Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
Ensure price revisions are executed within the store
Ensure high level of store health and security for company assets, cash, stock and customer property are maintained
Execute seasonal peaks, important trading/promotional events and support the Store Manager in preparing forecasts and staff rosters
4. People Management
Review and provide regular feedback on staff’s performance against expectations to the store manager
Participate in delivering high standards of training including weekly communication, daily de-briefs product knowledge and on job
coaching.
Support induction of new recruits through buddy system
Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution
Oversee staff development and drive motivation levels of the sales associates and lead the team by example
Ensure effective resource planning and succession planning
Graduate/ Post-graduate degree in Business Administration with specialization in Marketing. 2 years in retail industry heading one complete section/department.
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
