About Dubai Holding Group Services:
Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance. Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.
Group Services comprises of:
Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.
Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.
Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.
Empowering talent for the future:
Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success. As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.
Dubai Holding Group Services proudly supports a diverse portfolio of companies:
- Dubai Holding Real Estate
- Dubai Holding Entertainment
- Dubai Holding Community Management
- Dubai Holding Land Estates
- Dubai Holding Hospitality
- Dubai Holding Investments
- Dubai Holding Asset Management
About the Job:
Here's your chance to step into the role of Government Relations Associate (Fixed Term - 6 Months) at Dubai Holding Group Services. In this position, you'll take on key responsibilities that includes:
The Service Lead – Government Relations plays a pivotal role in ensuring seamless service delivery and client satisfaction. Although this role has no direct reports, the Service Lead is responsible for coordinating activities, identifying areas of improvement, and ensuring adherence to processes and standards.
Client Management
- Act as the primary point of contact for client escalations and concerns
- Ensure timely resolution of client issues to achieve high levels of client satisfaction
Service Delivery
- Oversee service delivery operations to ensure optimal performance and compliance with agreed Service Level Agreements (SLAs)
- Maintain and update Standard Operating Procedures (SOPs) to reflect best practices and procedural accuracy
- Conduct Root Cause Analyses (RCAs) to address and prevent recurring issues.
- Identify potential process failure points and support risk mitigation efforts through Failure Modes and Effects Analysis (FMEA)
- Collaborate with other departments to ensure smooth and seamless service delivery
Team Support
- Assist in training and onboarding new team members, ensuring they are equipped with the necessary technical and functional skills
- Drive a service-oriented mindset within the team and provide ongoing technical and functional guidance
- Support the development of team members' technical skills and encourage continuous learning
Data Analysis
- Review data trends using Power BI and other tools, identifying discrepancies and rectifying them in collaboration with the team
- Analyze data for Monthly Service Review (MSR) reports and provide insights for Management Operating Review (MOR) presentations
Compliance
- Ensure team members track transactions accurately as per established processes
- Escalate cases where processes are not adhered to and collaborate with the Team Lead to resolve issues
- Monitor team compliance with standards, emphasizing accountability and continuous process alignment
Service Network participation
- Actively participate in the Service Lead Network, a monthly forum for sharing knowledge, experiences, and best practices across teams
- Contribute to the platform by collaborating on tower-wide service excellence initiatives and supporting their rollout
- Engage in the self-directed network structure, which includes taking turns facilitating the sessions as part of a rotating leadership role (to be decided by the group)
Continuous Improvement
- Identify opportunities for service improvements, including quick wins (White Belt) and structured improvement projects (Yellow Belt)
- Oversee the implementation of process enhancements to improve efficiency and service quality
- Proactively highlight process discrepancies and escalate to the Team Lead with proposed solutions
About you:
- Bachelor or Master’s degree in human resources, business administration, or a related field .
- 2-3 years of experience in HC operations, visa processing.
- Proficiency in data analysis and Excel
- HC systems and operations
- Ability to escalate issues effectively
- Skills to collaborate with cross functional teams
- Effective communication skill
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
