Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
We are seeking a skilled AV and Collaboration Technology Engineer to support the design, deployment, and maintenance of AV and collaboration solutions across meeting rooms, conference spaces, and enterprise environments. Reporting to the AV and Collaboration Technology Specialist, this role will be responsible for the daily operations, troubleshooting, and optimization of AV systems, video conferencing platforms, and collaboration tools.The ideal candidate will have hands-on experience in installing, configuring, and maintaining AV equipment, with expertise in platforms such as Microsoft Teams Rooms (MTR), Zoom Rooms, Webex, Crestron, Extron, Q-SYS, Biamp, and Dante audio solutions.
Key Responsibilities:
1. AV System Installation & Maintenance
- Installation, configuration, and testing of AV hardware, control systems, video conferencing equipment, and digital displays.
- Perform routine maintenance and firmware updates on AV devices.
- Ensure all meeting rooms and collaboration spaces are operational, clean, and functional.
- Maintain AV asset inventory and track equipment usage, repairs, and replacements.
2. Support & Troubleshooting
- Provide Tier 1 and Tier 2 support for AV and collaboration tools, escalating complex issues to senior team members as needed.
- Diagnose and resolve hardware, software, and network-related AV issues.
- Support executive meetings, town halls, and live events to ensure seamless AV operations.
- Train end-users on best practices for AV and video conferencing tools.
3. AV & Collaboration Technology Operations
- Monitor and manage AV systems remotely using management tools for Crestron, Extron, Q-SYS, and other AV control platforms.
- Ensure AV systems are properly integrated with IT infrastructure, following company security and compliance standards.
- Collaborate with IT teams to troubleshoot network-related AV issues and ensure stable connectivity.
4. Meeting Room & Event Support
- Set up and configure meeting spaces, boardrooms, training rooms, and huddle spaces with video conferencing and collaboration tools.
- Provide on-site and remote support for live events, executive meetings, and hybrid workspaces.
- Coordinate with vendors and service providers for repairs, upgrades, and replacements.
5. Documentation & Process Improvement
- Maintain documentation for AV room setups, system configurations, and troubleshooting guides.
- Assist in developing SOPs (Standard Operating Procedures) for AV support.
- Continuously improve AV workflows and processes to enhance system efficiency and user experience.
Key Skills & Qualifications:
- Experience: 3-5 years of experience in AV support, installation, or operations.
- AV Technology Expertise: Hands-on experience with Crestron, Extron, Q-SYS, AMX, Biamp, Dante, Shure, and other AV control and audio systems.
- Collaboration Tools: Experience supporting Microsoft Teams Rooms (MTR), Zoom Rooms, Cisco Webex, Poly, Logitech, and other video conferencing platforms.
- Technical Knowledge: Basic understanding of AV-over-IP, network configurations (Cisco, Meraki), and signal flow.
- Support & Troubleshooting: Strong problem-solving skills in resolving AV hardware and software issues.
- Certifications (Preferred): CTS, Crestron, Extron, Q-SYS, or equivalent AV-related certification.
- Soft Skills: Strong communication, customer service, and ability to work in a fast-paced environment.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure {+ 18 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
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