Your day to day
- You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
- To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
- To be the main direct guest contact sales person and offer prompt service
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Presents bills to guests and ensures settlement of the same
- Promotes all menu items and promotions
- Ensures all opening and closing duties are followed according to the checklist
- Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
- Responsible for clearing and arranging the stations
- Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
- Complies with company grooming and hygiene, and uniform standards
- Maintains a high level of knowledge which will enhance the guest experience
- Demonstrates a service attitude that exceeds expectations
- Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
- Ensures compliance with relevant employment laws and hotel or company policies and procedures
- Performs other duties and projects as assigned
What we need from you
- Should have at least 1 year experience in hospitality industry in 4-5 star hotel
- Should have familiarity about spirits and wines
- Should be fluent in English (speaking, reading and writing)
- Good knowledge about micros operating system
What we offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
