main Responsibilities:
☕ 1. Beverage Preparation
- Prepare all coffee and espresso-based drinks (e.g., espresso, americano, cappuccino, latte, flat white) according to store recipes and presentation standards.
- Brew and serve tea, matcha, and other hot/cold beverages.
- Ensure consistent quality, taste, and appearance of all drinks.
2. Food Handling & Presentation
- Warm and serve pastries, baked goods, and light snacks according to safety and hygiene guidelines.
- Assist in the arrangement and restocking of food displays.
- Check product expiry dates and manage daily food waste logs.
3. Cleanliness & Hygiene
- Maintain a clean and organized workspace at all times (espresso machines, grinders, counters, sinks).
- Follow daily cleaning checklists (morning prep, shift change, and closing duties).
- Adhere strictly to food safety and hygiene regulations (Dubai Municipality requirements).
4. Customer Service
- Greet customers warmly and take their orders accurately and efficiently.
- Handle customer questions, complaints, and special requests professionally.
- Promote new products, seasonal drinks, and specials.
- Remember and recognize repeat customers to build loyalty.
5. POS & Cash Handling
- Operate the point-of-sale system for billing and order tracking.
- Handle cash, credit/debit cards, and digital payments accurately.
- Reconcile the cash drawer at the beginning and end of each shift.
6. Inventory & Stocking
- Monitor inventory levels of coffee beans, milk, cups, lids, napkins, and syrups.
- Alert the manager when stock is low or nearing expiration.
- Assist in receiving, unpacking, and storing deliveries.
7. Opening & Closing Duties
- Arrive on time and assist in setting up the store for opening (grinder calibration, machine warm-up, stock prep).
- Perform closing checklist: cleaning, machine backflush, stock count, and waste log.
- Ensure the store is secure and ready for the next shift.
8. Equipment Care
- Clean and maintain espresso machines, grinders, and blenders daily.
- Report technical issues immediately to the manager.
- Follow proper procedures for descaling, backflushing, and basic maintenance.
Why Join Us:
- Competitive salary with tips and opportunities for growth.
- health insurance .
Job Type: Full-time
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