BDR Operations Manager

Company Description

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we are looking for a detail-oriented and proactive BDR Operations Manager to join our Revenue Operations team. This role is instrumental in enabling our Business Development Representatives (BDRs) to succeed by owning and optimizing the core sales engagement tech stack—including Outreach, Lusha, LinkedIn Sales Navigator, and ZoomInfo — and leading process improvements that drive outbound efficiency.

The ideal candidate has hands-on experience in a BDR or SDR role, combined with a strong operational mindset. You’ll be the bridge between strategy and execution—translating GTM goals into scalable processes, clean data, and high-performing tools and will also be responsible for maintaining a consistent, effective BDR playbook.

Who we are:

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job Description

What you'll be doing: 

• Own and administer BDR platforms (e.g., Outreach, ZoomInfo, Lusha, LinkedIn Sales Navigator), including integrations with Microsoft Dynamics 365 to ensure data accuracy, efficiency, and usability.
• Continuously optimize the BDR tech stack, recommending and implementing modern tools and emerging technologies (e.g., AI-powered personalization/enrichment) to improve performance.
• Design and refine scalable prospecting workflows and cadences, ensuring BDRs have timely, accurate, and relevant data to drive outbound success.
• Develop and maintain training, onboarding, and tool documentation in collaboration with Revenue Enablement, ensuring consistent process adoption.
• Own BDR performance reporting and dashboards, delivering actionable insights on activity, conversion rates, and campaign effectiveness.
• Identify and communicate productivity blockers and opportunities for optimization, leveraging insights to improve outbound results and target attainment.
• Collaborate cross-functionally with Sales, Marketing, Enablement, and Revenue Operations to align GTM execution, territory planning, and tool usage.

Qualifications

What you'll bring: 

• 4+ years of experience in Sales/BDR Operations or as a BDR/SDR with deep tool fluency.
• Strong admin-level experience with Outreach.
• Hands-on experience with Lusha, LinkedIn Sales Navigator, and ZoomInfo.
• Familiarity with Microsoft Dynamics 365 CRM (or a comparable CRM platform).
• Willingness to work hybrid from our Dubai office (3 days in office)
• Proven ability to manage cross-functional projects and improve processes.
• Strong communication, documentation, and training skills.

Nice to have:

• Experience integrating sales tools with CRMs and marketing platforms.
• Knowledge of lead routing, data enrichment, and territory assignment best practices.
• Basic understanding of sales analytics and pipeline metrics.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of BDR Operations Manager in a cover letter. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

Additional Information

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