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Job Description
Join our team as a Bell Attendant in the vibrant city of Dubai, United Arab Emirates! We're looking for a friendly and professional individual to be the first point of contact for our esteemed guests. As a Bell Attendant, you'll play a crucial role in creating a welcoming atmosphere and ensuring our guests' comfort from the moment they arrive.
- Greet guests warmly and assist them with their luggage upon arrival and departure
- Provide timely and efficient delivery of guests' belongings to their rooms
- Offer personalized orientation of guest rooms, highlighting key features and amenities
- Maintain a strong presence in the lobby, serving as a brand ambassador for our property
- Handle guest inquiries and requests promptly and professionally
- Assist with valet parking services when required
- Provide information about local attractions, dining options, and transportation in Dubai
- Ensure the cleanliness and organization of the bell desk and luggage storage areas
- Collaborate with other departments to address guest needs and resolve any issues
- Adhere to all safety and security protocols while handling guests' belongings
Qualifications
- Proven experience of at least 2 years as a Bell Attendant in a luxury hotel or resort
- Strong customer service orientation with a friendly and approachable demeanor
- Excellent communication skills in both Arabic and English; additional languages are a plus
- Physical fitness to handle luggage and stand for extended periods
- Ability to work efficiently in a fast-paced environment while maintaining composure
- Professional appearance and impeccable grooming standards
- Strong teamwork skills and ability to collaborate effectively with colleagues
- In-depth knowledge of Dubai's attractions, dining scene, and local culture
- Flexibility to work various shifts, including weekends and holidays
- Proficiency in using hotel management software and point-of-sale systems
- Valid UAE driver's license (preferred)
