As a Bell Attendant at Millennium Plaza Downtown Dubai, your responsibilities include handling luggage, assisting with guest inquiries, maintaining a well-organized concierge desk, and contributing to the overall efficiency and positive atmosphere of the hotel. Your friendly and professional demeanor adds to the warm welcome guests receive, creating a memorable stay throughout their visit.
Key Job Responsibilities:
- Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
- Maintain effective communication with all relevant departments to ensure seamless service delivery.
- Stay updated on hotel and local services, keeping abreast of any changes.
- Monitor guest profiles through the Opera Guest profile system.
- Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
- Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
- Distribute morning newspapers to guest rooms, if needed.
- Promptly deliver guest messages and other items without delay in a professional manner.
- Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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