Responsible for serving patients at the front desk by greeting, welcoming and directing them appropriately.
- Greet customers in a proper manner.
- Receive payment by cash/credit card.
- Proper entry of services in the Electronic Medical Records (EMR) according to the institution policies
& protocols.
- Generating the invoice both cash & insurance.
- Issue Receipts, provide refund and balance to customers
- Identify prices of all services & tabulate bills in EMR. If any discrepancy found, inform clinic
management/ Finance Manager.
- Count the money in cash drawers at the beginning of each shifts to ensure the amounts are
correct and there are adequate coins.
- Tally the cash and credit sales at the end of the day with EMR
- Proper data maintenance of statistics on promotion and campaigns in the authorized format.
- Provide proper information to customer queries.
- Notify management of all customer and billing system issues, that may arise.
College Diploma - Any discipline or related fields.
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