Company Description
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption
We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers
So, join us in co-creating the future of RAKBANK.
Job Description
Job Overview
In this role you are responsible for conducting secure and compliant video-based Know Your Customer (KYC) verifications for new account openings. This role involves updating customer information in the account opening application, coordinating with sales staff, and ensuring a smooth and efficient verification process for clients
Key Accountabilities
- Conduct Video KYC Verifications:
- Initiate and manage video calls with clients to verify identity and documents.
- Ensure adherence to regulatory and internal compliance standards during the verification process.
- Capture and record necessary data and documentation as per KYC guidelines.
- Update Account Opening Applications:
- Accurately input verified customer information into the account opening system.
- Ensure completeness and correctness of all data before submission.
- Client Coordination:
- Schedule and confirm video KYC appointments with clients.
- Provide guidance and support to clients throughout the verification process.
- Address client queries related to KYC requirements and procedures.
- Sales Team Collaboration:
- Liaise with sales staff to receive client details and verification status updates.
- Communicate any discrepancies or issues encountered during the KYC process.
- Ensure timely follow-up and closure of pending verifications.
- Compliance & Reporting:
- Maintain records of completed verifications and update internal tracking systems.
- Report any suspicious activity or non-compliance to the relevant authority.
- Stay updated on changes in KYC regulations and internal policies.
Qualifications
- University degree or equivalent qualification in finance or related fields
- Minimum of 1-2 years’ experience in banking or financial services, with a focus on credit analysis and business support.
