Call Center Agent (English/Arabic)
Job Description:
We are currently hiring Bilingual Call Center Agents proficient in both English and Arabic to join our customer support team in Dubai.
Key Responsibilities:
- Handle incoming customer inquiries via calls, chat, and email in a professional manner.
- Provide accurate information and resolve customer issues efficiently.
- Follow up on open cases to ensure timely resolution.
- Escalate complex issues to the appropriate department when necessary.
- Maintain service levels and meet performance KPIs.
- Work in rotational shifts (including nights and weekends) as part of a 24/7 operations team.
Requirements:
- Candidates should have strong spoken & written communication skills in both Arabic & English
- Ability to handle calls, chats and emails in a professional manner.
- Follow up on open cases and see them to closures.
- Escalate necessary cases to respective teams as and when needed.
- Willingness to work in shifts as this will be 24 * 7 operations.
- Minimum 2 year call center experience needed out of which 1 year should be local experience.
- Should have graduation in business management as minimum educational qualification.
- Candidates who are available to start immediately will be considered.
Job Types: Full-time, Permanent
Pay: AED3,500.00 per month
Application Question(s):
- How many years of experience do you have as a Call Center Agent?
- How much is your Current Salary - AED Per Month?
- How much is your Expected Salary - AED Per Month?
- How many days you required for the Notice Period - In Days?
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