We are seeking a dynamic and experienced Call Center Manager to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.
Responsibilities:
- Lead, manage, and motivate the call center team to achieve service excellence and performance targets.
- Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry.
- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.
- Handle complex customer inquiries and resolve escalated issues promptly and professionally.
- Collaborate with other departments to align customer service strategies with overall business goals.
- Recruit, train, and develop call center staff to build a competent and customer-focused team.
- Manage call center budget and resources efficiently to maximize operational productivity.
- Ensure compliance with local regulations and company standards in all call center activities.
Requirements:
- Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry.
- Strong leadership skills with the ability to inspire and manage diverse teams.
- Proficiency in call center software, CRM systems, and performance metrics analysis.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
- Strong problem-solving skills and a customer-centric approach.
Job Type: Full-time
Pay: Up to AED20,000.00 per month
Experience:
- Call Center Manager: 5 years (Preferred)
License/Certification:
- UAE Driving License (Preferred)
