Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are seeking an experienced and professional Captain Waiter to join our esteemed restaurant team in the beautiful city of Ras Al-Khaimah, United Arab Emirates. As a Captain Waiter, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and mentoring our service team.
- Oversee and coordinate the daily operations of the restaurant's dining area
- Lead, train, and motivate the waiting staff to maintain high service standards
- Greet and seat guests, ensuring a warm and professional welcome
- Manage reservations and handle special requests or dietary requirements
- Provide detailed menu information, including daily specials and wine recommendations
- Resolve guest complaints promptly and professionally
- Ensure compliance with food safety regulations and hygiene standards
- Assist in inventory management and stock control
- Collaborate with the kitchen team to ensure smooth service flow
- Maintain a clean and organized dining area at all times
- Uphold and promote the cultural etiquette and hospitality standards of Ras Al-Khaimah and the UAE
Qualifications
- Minimum 3-5 years of experience in fine dining or luxury hospitality
- Previous experience in a supervisory role within food service
- Excellent customer service skills with a strong focus on guest satisfaction
- Demonstrated leadership abilities and team management skills
- Proficiency in restaurant management software
- Fluent in English; additional languages are advantageous
- Exceptional communication and interpersonal skills
- Ability to work under pressure and multitask effectively
- High school diploma or equivalent (required)
- Valid food safety certification
- In-depth knowledge of food and beverage pairing
- Thorough understanding of fine dining etiquette and service standards
- Knowledge of local cuisine and cultural etiquette in Ras Al-Khaimah and the UAE
- Familiarity with Middle Eastern hospitality standards
- Strong organizational and time management skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
