IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
About the Role
The Chief Operating Officer (COO) will serve as a strategic leader within our Global Customer Organization (GCO), responsible for driving operational excellence and revenue growth across the region. This dual-focused role requires an exceptional leader who can both optimize internal operations and deliver substantial commercial results.
Reporting directly to the Regional President, the COO will be responsible for implementing standardized processes, services, methodologies, and tools that drive productivity and profitability. This executive will also carry direct revenue accountability, mirroring the President's commercial targets while serving as their trusted deputy.
Key Responsibilities
Strategic Leadership & Revenue Generation
- Drive top-line and bottom-line growth with direct responsibility for revenue targets and variable pay metrics
- Develop and execute the strategic plan enabling business goal achievement
- Build and maintain a qualified pipeline of regional sales opportunities
- Convert pipeline to profitable revenue through expert deal management
- Serve as proxy for the Regional President, including managing, driving, negotiating, and closing sales opportunities
- Act as executive sponsor on targeted sales opportunities
- Leading a substantial organization, including 45 members of staff across Business Development Representatives, Business Operations, Marketing and Enablement functions
Operational Excellence
- Implement and optimize GTM strategy and execution using data-driven insights
- Drive synergies between business units and market units to ensure collaboration and efficiencies
- Identify and eliminate functional duplication while scaling for growth
- Adopt automation and digital solutions to enhance operational efficiency
- Adapt organizational processes to evolving business models
- Syndicate best practices and standards across the organization
- Foster a culture of continuous innovation and improvement
Performance Management & Analytics
- Provide Business Units and Market Units with high-quality data for clear planning and decision making
- Oversee production of data and formatting for Quarterly Business Reviews (QBRs), monthly reviews, and other key meetings
- Develop comprehensive KPIs and dashboards to holistically manage business performance
- Track both traditional sales metrics (Pipeline Health) and leading indicators (customer sentiment, strategic selling KPIs)
Cross-Functional Leadership
- Partner with Marketing to oversee cost-effective pipeline generation across all lines of business
- Drive measurement and execution of targeted industry and solutions business plans
- Ensure alignment between global and regional business plans
- Work with global teams to implement tools and resources for deal road mapping, business planning, and value demonstration
- Accelerate the enablement and integration of new solutions and methodologies
- Provide effective consultation on key areas impacting Market Units including M&A strategy, localization issues, and market development plans
The Environment
This role operates in a high-pressure, fast-paced environment characterized by:
- A rapidly evolving, maturing organization requiring adaptability and resilience
- Significant travel requirements with demanding work hours
- Multi-cultural teams spanning global time zones (early morning starts, Middle East work later in day)
- Need to navigate between high-level strategy and detailed execution
- Performance-driven culture with rigorous accountability ("high pressure environment")
Success Metrics
Performance in this role will be measured by:
- Pipeline growth and conversion
- Account planning execution and effectiveness
- Development of key markets (Japan and KSA)
- Established trust with peers and team members
- Leadership effectiveness and team development
Qualifications
Experience
- 15+ years leadership experience in enterprise software sales
- 5+ years leading diverse operations functional organizations
- Proven P&L responsibility with demonstrable commercial success
- Track record of building, leading, and retaining diverse, multi-functional high-performing teams
- History of building strong customer relationships at executive level
- Experience in business strategy planning and knowledge management
Leadership Qualities
- Exceptional ability to influence and engage people across all levels
- Resilience under pressure and ability to thrive in challenging situations
- Strong attention to detail combined with strategic vision
- Comfort in unstructured environments with a pragmatic approach (valuing 80/20 solutions over perfectionism)
- Commercial acumen and proven sales experience
- Quick thinking and agile decision-making capabilities
- Team engagement skills with proven leadership experience
- Ability to lead through influence rather than command and control
Additional Information
This position represents an exceptional opportunity for a commercially focused operational leader who thrives in dynamic environments and can drive both organizational excellence and revenue growth.
