Customer Protection Standards.
Handling of queries, complaint and resolution of disputes pertaining to the customers.
Customer Service Improvement and staff training and planning and deliverance.
Prepare & maintain approved Consumer Protection Policy.
Receive complaints from customer either directly or through the branches.
Prepare complaint log and report assessments to the line manager for quality improvement.
Record all complaints irrespective of its nature in a separate register.
Resolve customer complaints. Submit periodical reports to the manager in charge.
Minimize potential harm to Consumers.
Avoid potential Conflicts of Interest with Consumers; and ensure that the best interests and well-being of the Consumers are appropriately addressed.
Carry out effective Consumer education and awareness programs.
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month
