Key Responsibilities
- Deliver engaging, interactive soft skills training sessions for contact center agents, team leaders, and managers (in Arabic and English).
- Provide hands-on coaching and feedback using INSIGHTS’ proven quality assurance frameworks.
- Participate in client consultancy projects: gather requirements, conduct research, and recommend actionable solutions.
- Build strong client relationships and represent INSIGHTS at industry events and conferences.
- Contribute to continuous improvement by staying updated on industry trends and best practices.
- Support other training and development initiatives as needed.
What We’re Looking For
- Professionals with a passion for learning, development, and customer service.
- Strong understanding or experience in contact centers or customer care environments.
- Certified training, teaching, or communication skills are an advantage.
- Excellent presentation, facilitation, and interpersonal skills.
- Analytical thinker with strong problem-solving abilities.
- Positive, proactive attitude and willingness to take initiative.
- Fluent in both Arabic and English.
- Willingness to travel within the region.
Why Join INSIGHTS Middle East?
- Work with a supportive team that values innovation, growth, and excellence.
- Accelerate your professional development with hands-on experience and mentorship.
- Make a real impact by helping organizations and individuals reach their full potential.
- Be part of a dynamic company recognized for setting industry standards in the region.
Job Type: Full-time
Experience:
- Training: 1 year (Preferred)
- Contact Centre: 2 years (Required)
Language:
- Arabic and English (Required)
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