Zapegg Tax Consultant is seeking a proactive and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for individuals who have excellent communication skills, a positive attitude, and a passion for delivering outstanding client service in a professional environment.
Key Responsibilities:
- Serve as the first point of contact for client inquiries via phone, email, and in-person.
- Provide accurate information about tax consultancy services, procedures, and documentation requirements.
- Maintain strong client relationships through timely follow-ups and efficient problem resolution.
- Coordinate with internal departments to ensure client needs are met efficiently.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Schedule appointments and ensure clients are updated with service timelines.
- Handle and escalate complaints or service issues promptly and professionally.
- Support the team in administrative and clerical tasks related to customer service.
Requirements:
- High school diploma or equivalent; bachelor’s degree is a plus.
- 1–2 years of experience in customer service, preferably in a consultancy or finance environment.
- Strong verbal and written communication skills in English; knowledge of Arabic is an advantage.
- Professional appearance and courteous demeanor.
- Proficient in MS Office and customer service software tools.
- Ability to multitask and stay organized under pressure.
- Problem-solving attitude with attention to detail and empathy for clients.
What We Offer:
- Competitive salary and performance incentives.
- Friendly and professional working atmosphere.
- Ongoing training and development opportunities.
- Convenient location in central Dubai.
Be a part of a growing organization where client satisfaction is at the core of everything we do. As a Customer Care Executive at Zapegg Tax Consultant, your ability to communicate effectively and assist clients with professionalism will help strengthen our reputation and ensure continued client trust in Dubai’s competitive financial landscape.
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