Customer Complaints Support
Location: UAE - Dubai
Company: Royal Swiss Auto Services
Royal Swiss Auto Services, a premium multi-brand automotive service provider under Fahd Al Hemeiri Holding Group, is committed to delivering dealership-quality car repair and maintenance services for luxury vehicles, with a focus on exceptional customer service.
We are looking for a Customer Complaints Support to join our growing team and help us maintain high standards of customer satisfaction.
Key Responsibilities
- Serve as the first point of contact for customers with complaints, concerns, or inquiries.
- Address and resolve customer complaints in a professional, empathetic, and timely manner.
- Coordinate with internal teams (Service Advisors, Estimators, Technicians) to resolve issues effectively.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Follow up with customers to ensure satisfaction and gather feedback on their service experience.
- Identify patterns in customer complaints and recommend improvements to processes or services.
- Support the team in maintaining Royal Swiss Auto’s reputation for excellent customer service.
Qualifications & Skills
- Previous experience in customer service, preferably in automotive, hospitality, or retail sectors.
- Excellent communication and problem-solving skills.
- Strong interpersonal skills with a customer-centric mindset.
- Ability to remain calm under pressure and handle challenging customer situations.
- Familiarity with CRM systems is a plus.
- Proficiency in English; Arabic or other languages is a plus.
Why Join Us
This is an opportunity to be part of one of the UAE’s fastest-growing automotive service companies, where commitment to quality, innovation, and customer care drives everything we do.
How to Apply
To apply, please share your CV at [email protected] with the subject line: Customer Complaints Support.
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month
Application Question(s):
- Are you available to join immediately?
Experience:
- Customer Service: 1 year (Required)
Language:
- Arabic (Required)
Location:
- Dubai (Required)
Application Deadline: 05/06/2025
