Women Encouraged to Apply
Location: Loom Collection Furniture Studio – Dubai Investment Park 1
Job Type : Full Time
About the Role
We are seeking a Customer Service Executive who is passionate about delivering outstanding customer experiences. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to handle a variety of customer queries across emails, phone calls, and messaging platforms. This is a customer-facing role that requires professionalism, patience, and a positive attitude.
What You’ll Be Doing
- Serve as the first point of contact for customer inquiries through email, calls, and messaging platforms.
- Provide timely, accurate, and professional responses to customer queries, issues, and complaints.
- Understand customer needs and recommend appropriate solutions or services.
- Resolve customer problems effectively and escalate complex issues when necessary.
- Maintain updated records of customer interactions using CRM tools.
- Coordinate with internal departments to ensure smooth resolution of customer issues.
- Follow up with customers to ensure satisfaction and ongoing support.
- Contribute feedback and ideas to improve customer service processes.
Core Skills and Qualities:
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a customer-first approach.
- Empathy, patience, and active listening to understand and address customer needs.
- Multitasking and time management skills to handle multiple conversations effectively.
- Attention to detail in logging and tracking customer interactions.
- Team collaboration while also working independently when needed.
- Tech-savvy with familiarity in CRM systems, email tools, and messaging apps.
Preferred Qualifications:
- 1–3 years of experience in customer service or a similar role.
- Bachelor’s degree in Business, Communications, or a related field is preferred.
- Experience in retail, e-commerce, or a lifestyle brand is a plus.
What We Offer
- Training, mentorship, and growth opportunities
- Health insurance
- A chance to grow into marketing, customer handling, or leadership roles in the future
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you an immediate joiner?
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