We are seeking a dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring the success and satisfaction of our clients by building strong relationships and providing exceptional service.
Responsibilities
- Manage a portfolio of clients, serving as their primary point of contact
- Understand clients' needs and objectives to provide tailored solutions
- Develop and implement strategies to drive customer engagement and retention
- Collaborate with internal teams to address client needs effectively
- Analyze data to track customer metrics and identify areas for improvement
- Conduct regular check-ins and reviews with clients to ensure satisfaction
- Provide product demonstrations and training sessions as needed
Requirements
- Proven experience in customer service, account management, or sales
- Strong communication and interpersonal skills
- Ability to analyze data and draw meaningful insights
- Project management skills with the ability to handle multiple tasks simultaneously
- Familiarity with SaaS platforms, Salesforce, or similar CRM tools is a plus
- Background in financial services is advantageous
Job Type: Full-time
Pay: AED200,162.00 - AED400,541.00 per year
الإبلاغ عن وظيفة
