We are seeking a motivated and detail-oriented Debt Collector with 1–2 years of experience to join our collections team. The ideal candidate will be responsible for recovering outstanding debts from clients, maintaining accurate records, and ensuring a high standard of customer service while complying with legal and company policies.
Key Responsibilities:
- Contact debtors via phone, email, or mail to recover outstanding payments.
- Negotiate repayment terms and establish payment plans in line with company policies.
- Update account information and maintain detailed records of all communication and payment arrangements.
- Follow up on promised payments and escalate accounts as needed.
- Work with the legal team or external collection agencies when necessary.
- Handle disputes and inquiries professionally, ensuring a positive customer experience.
- Achieve individual and team collection targets.
- Maintain compliance with relevant debt collection laws and regulations.
Required Skills and Qualifications:
- 1–2 years of experience in debt collection or a related field.
- Good understanding of debt recovery processes and legal regulations.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency, including MS Office and collection software (e.g., CRM tools).
- Ability to work under pressure and meet deadlines.
Preferred Qualifications:
- Experience in [industry-specific collections, e.g., medical, telecom, banking].
- Knowledge of FDCPA or other regional debt collection laws.
Job Types: Full-time, Permanent
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