The Digital Delivery Program Manager is responsible for the planning, execution, and delivery of digital projects within the Global Transaction Banking business.
This includes managing the project budget, resources, and risks, as well as ensuring that projects are completed on time, within budget, and to the required quality standards.
The Digital Delivery Program Manager also works closely with business stakeholders to ensure that projects meet the planned objectives and expectations.
- Develop and manage digital projects and programs meeting business and clients requirements
- Deliver projects to meet organizational objectives and project success criteria.
- Facilitate Scrum ceremonies and ensure that the team follows the Scrum framework.
- Coach the team on agile delivery practices and principle
- Promote a culture of continuous improvement within the team.
- Work with the Product Owner to ensure that the product backlog is well-defined and prioritized
- Communicate project status and progress to stakeholders
- Identify and manage risks and issues, manage change
- Guide stakeholders in envisioning and scoping projects, perform project planning, task sequencing and define team roles and responsibilities.
- Stay up-to-date on the latest trends and technologies in digital delivery
- Ensure compliance with bank relevant policies and procedures
- Perform project management activities such as planning, scheduling, tracking and reporting - status, quality, risk.
- Co-ordinate team resources to complete assigned tasks within project/BAU targets.
- Assist in preparation of project & annual budget.
- Ensure capacity planning is performed regularly to ensure adequate system resources are available to support changing demands.
- Provide technical guidance, information and instruction to other staff requiring broader subject knowledge.
- Ensure systems meet functional requirements and standards.
- Member of the program management office.
- Interacts with project stakeholders from business, technology, operations, enabling units, 3rd party representatives, and senior management.
- Work with team members participating in shadowing and training activities and ensuring continuity of deliverables.
- Adhere to project management, information controls and security frameworks/procedures, including change and incident management process.
- Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
- Ensure management is informed of risks, issues, project/activity status, and team accomplishments.
- Recognize team achievements and share success, promoting high performing teams
- Excellent program and project management experience.
- Scrum certification
- Ability to manage diverse teams drawing on different skills to enable strong team results. Excellent information systems understanding with ability to lead root cause analysis and closure.
- Business and technical experience in the financial services domain.
- Experience in flow banking business (GTB) is a plus as well as overall corporate banking experience.
- 15+ years’ experience in the banking industry of which 7-8 years in team, project and program management.
- Strong organizational and presentation capability.
- Take initiatives in implementing strict project / program management guidelines and disciplines.
- Guide all the project teams in delivery of applications and solutions.
- Functional and technology knowledge on major banking applications.
- Senior Stakeholder Management.
- 15+ years of experience.
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