DIGITAL OPERATIONS CONSULTANT – AME, EAME Distribution

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

The incumbent will provide expertise in the area of Connectivity, Equipment Management Solutions as well as Dealer Data Management and serve as the Connectivity Subject Matter Expert for AME Region. In this role you will work directly with senior dealer management as well as many internal business partners across the enterprise including Cat Digital, Construction Industries Services Division (CISD), Energy & Transportation Division (E&T) and Distribution Services Division (DSD).

Job Purpose

This position provides a unique opportunity to work in a dynamic and fast evolving environment and contribute to Caterpillar’s Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance. To succeed in this role, strong Communication, Change and Project Management skills are essential.

Main Job Responsibilities include:

• Driving execution of Digital priorities and strategic initiatives as identified by Leadership Tables, Operational Excellence Program and Services Growth Strategies.
• Establish and execute action plans and governance reviews to improve digital capabilities with assigned dealers.
• Consulting with dealers on Connectivity, Equipment Management Solutions and Data Management.
• Develop go-to-market strategies for Equipment Management solutions and drive customer adoption.
• Be the main digital contact for Dealers, Distribution Directors, Field Reps as well as various other internal business partners and provide subject matter expertise to improve Dealer Digital capabilities.
• Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services Divisions
• Keeping up with new industry trends, changing technology and regulations affecting the competitive environment.

Skills You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Strategic Thinking: Knowledge of the importance of ""big picture"" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

What Will Put You Ahead:

• Bachelor's degree preferably in marketing, engineering, information technology, or similar
• 6+ years of Digital transformation and marketing experience gained from a broad range of assignments requiring dealer and/or customer contact and interactions
• Must be proficient in English. French or Arabic are a plus.
• Strong interpersonal and communication skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams
• Solid analytical skills and ability to work through large data sets. Advanced Excel knowledge is a plus.
• Proven leadership skills and ability to influence internal and external partners at all hierarchy levels to successfully drive change
• Extensive project management and process improvement experience
• Self-starter, able to work autonomously and in teams

Top candidates will also have:

• Good understanding of the Digital Operations environment and in particular Connectivity, Equipment Management Solutions and Dealer Data Management.
• Proven ability to drive operational improvements with dealers and customers
• Demonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offerings

Additional Information:

• This position will require up to 30% Travel

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

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