Key Accountabilities
- Support planning and execution of evaluation and boarding activities of all new network, according to the Yearly Plan.
- Ensure proper evaluation of all new network by participating in RFP process, Design, Development and lab testing.
- Keep Network Operations up to date with regular progress reports.
- Proactively involves in negotiation with key partners when needed.
- Define, ensure effectiveness and efficiency, maintain and update all the processes related to the evaluation and boarding of all new network to minimize the risks of outages and post boarding costs overrun
- Ensure compliance and adherence to regulatory, statutory and in company governance requirements
- Define standards of service / SLA’s for the unit in line with business objectives
- Coordinate & support Security Risk Assessments and associated Risk Management review for entire Service Operations team.
- Domain Risk Advisor for Service Operations in coordination with security teams.
- Evaluating VA Scan reports and coordinating with planning team to mitigate the vulnerabilities related to telecom and IT systems
- Responsible for compliance of SW upgrade and patching process for all network nodes and systems.
- Service Operations SPOC for Internal Control Observations, raised by internal audit teams.
- Support administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people, processes, and systems within the company
Qualifications:
- Minimum Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent)
Experience:
- Minimum 10-15 years of experience in telecommunications / hi-tech industry
- ISO /TL9000 Framework
- ITIL Framework
Skills
- Proven ability to lead large transformation projects
- Ability to lead teams and groups
- Analytical thinking
- Problem Solving and Decision Making
- Teamwork and Cooperation
- Strong negotiation and facilitation skills
- Proven track record of managing vendors
- Proven track record in governance and financial management
- Strong management skills in a multi-cultural and multi-national environment
- Fluent in English and Arabic is advantage
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