Events Sales Executive

Mandarin Oriental Downtown, Dubai is looking for an Events Sales Executive to join our Catering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Catering department in Dubai, the Sales Executive is responsible for achieving revenue targets and ensuring the successful sales, planning, execution, and seamless coordination of events and group bookings, while consistently delivering high service standards and identifying upselling opportunities. Events Sales Executive reports to the Sales Manager - Catering.

As an Events Sales Executive, you will be responsible for the following duties:

• Manages the end-to-end sales and execution process for meetings, events, and group bookings, ensuring alignment with MOHG standards and delivering high levels of customer satisfaction.
• Acts as the main liaison between the customer and hotel operations throughout all event phases, maintaining strong relationships and ensuring consistent communication.
• Leads site inspections, pre- and post-event meetings, and attends client events to strengthen partnerships and ensure seamless execution.
• Actively upsells during pre-event and event stages, adheres to selling strategies, and supports hotel revenue goals through effective space and room block management.
• Conducts sales activities including face-to-face calls, entertainment, and account management while analyzing competition and market trends to inform strategies.
• Collaborates with internal departments, maintains accurate records and databases, resolves guest issues, and participates in team meetings and sales initiatives to achieve performance targets.

As an Events Sales Executive, we expect from you:

• Degree or Higher National Diploma in Hospitality, Hotel, or Business Management preferred, with at least 3 years of experience in hotel or administrative sales roles.
• Proven ability to understand guest needs, deliver superior service independently, and work effectively under pressure.
• Strong communication, presentation, planning, and organizational skills, with flexibility to handle various work situations.
• Previous experience in Conference and Events or Sales within luxury hotel environments, with computer proficiency including Delphi preferred.
• Hotel pre-opening experience is desirable, along with effective verbal and written English communication skills, and preferably Arabic.
• Friendly personality, excellent interpersonal skills, a positive attitude, and problem-solving abilities.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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