Do you see yourself as a Front Desk Agent for Holiday Inn & Suites® Dubai Festival City?
Travel is a journey. At Holiday Inn & Suites®, we make guests smile.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
- Have a complete knowledge of all food and beverage menu items available to Room Service
- Maintain thorough knowledge of the hotel and room layouts.
- Assist with the preparation of an outlet for service including:
- Maintain cleanliness, sorting, and preparing store equipment and materials, glassware, flatware, chinaware for service.
- Check storage areas for proper supplies, organization, and cleanliness
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
- Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time
- Trays and Carts are removed from the hotel hallways and elevator bays at all times
- Always follow standard telephone etiquette while speaking to guest over phone
- Greet guests appropriately at their room and provide service upon items ordered.
- Collect orders from the kitchen, ensure they have been prepared and presented correctly
- Ensure pprompt and efficient delivery of food and beverage to the guest's room.
- Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
- Serve drinks efficiently in the proper glass with the proper garnish
- Read and retain all pertinent information regarding daily promotions, food and beverage specials
- May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
- Perform duties of the room service in the absence of supervisor
- Must be able to anticipate guest or operational needs
- Ensure room service equipment's are functioning properly; report any problems.
- Maintain regular attendance in compliance with the Hotel Standards
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times
- Perform any reasonable tasks as instructed by Manager
- Report to superior any damaged / defective equipment
- Work carefully to minimize breakage
What we need from you:
- Great communication skills
- Ability to work in a team and in different functions
- Warm and inviting personality
- Ability to think calmly under pressure
- Willingness to learn open-mindedly
- Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
- Passion of food and curiosity
- Basic organisation skills in restaurant operation
What you can expect from us
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
