We are a leading services (Babysitting , Nanny and Cleaning) providing company based in Dubai. With a strong commitment to excellence, we are seeking a motivated and experienced Team Lead/Supervisor to join our team.
Role Overview:
We are seeking an experienced Operations Manager to oversee the daily operations of our business. The ideal candidate should have a strong background in people management, scheduling, customer service, and logistics. This is an office-based role focused on managing staff and operations rather than supervising cleaning work on the ground. Your primary focus will be on managing customer service team, and a team of 40 - 50 female Helpers, ensuring efficient scheduling, handling customer complaints, and maintaining high service standards. You will use various online tools, including CRM systems and portals, to streamline operations and enhance team performance.
Key Responsibilities:
>Supervise and manage a team of 50+ female staff (nannies, babysitters, and housekeepers).
- Oversee and support a customer service team of 3-5 members, ensuring efficient handling of inquiries and bookings.
- Manage a team of 8-10 drivers, ensuring smooth transportation scheduling for staff pickups and drop-offs.
- Conduct regular team meetings, training sessions, and performance reviews.
Scheduling & Operations:
- Develop and manage daily staff scheduling for service appointments and transportation logistics.
- Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
- Address operational challenges, including last-minute rescheduling or service changes.
Customer Service & CRM Management:
- Ensure efficient handling of client bookings, requests, and complaints.
- Oversee CRM and online systems to manage staff assignments, client information, and payments.
- Maintain high service standards, addressing client concerns promptly.
Process Improvement & Compliance:
- Implement and improve operational workflows for better efficiency and customer satisfaction.
- Ensure compliance with UAE labor laws and company policies.
- Track and analyze performance metrics to improve team productivity.
Qualification and Experience:
- Previous experience as an Operations Manager or Supervisor in a similar industry (cleaning services, facilities management, hospitality, or home care services).
- Strong people management skills with experience handling 50+ employees.
- Experience managing a customer service team and drivers' scheduling.
- Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
- Proficiency in CRM systems and online scheduling tools.
- Excellent communication skills in English; knowledge of Tagalog is a plus.
- Experience in a cleaning services or facilities management company is a strong advantage.
Salary:
AED 4000 - 7000 per month
-Opportunity to work in a supportive and dynamic environment.
-Career growth and development opportunities within a leading company in the industry.
Experience:
-Cleaning Services Company: 2 years (Required)
-Team lead/Supervisor: 2 years (Required)
-Managing customer service team: 2 years (Required)
-Managing 50 female Helpers: 2 years (Preferred)
Language:
Tagalog (Preferred)
Job Type: Full-time
Pay: AED4,000.00 - AED7,000.00 per month
Experience:
- Cleaning Services company/FM services company: 2 years (Required)
- People and team management: 2 years (Required)
Language:
- English/Arabic/Tagaog (Required)
