Purpose of the role
To work sections as assigned, under the guidance of Supervisor and/or Assistant Manager, to the best of abilities and delivering a memorable experience for every guest served and assisted.
Delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff.
Daily Operations
- To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
- To take food and beverage orders and to punch them in relevant POS system.
- To attend pre-service briefings for daily updates
- To ensure that mis-en-place levels are kept to standards and fully stocked
- To meet and greet guests in a professional and welcoming manner
- To ensure that the service station is stocked and tidy at all times, ensuring well-organized service
- To communicate clearly and effectively by both the guests and colleagues
- To ensure that any matters relevant to guest satisfaction are communicated appropriately, allowing for corrective measures to be taken
- To serve food and beverage according to guest’s needs & expectations
- To ensure that tables are cleared and re-set for the second seating
- To ensure that guests are presented with correct bills promptly and accurately
- To bid farewell to all guests and gain returning customers
- To maintain a high standard of personal appearance and hygiene at all times
- Establish and maintain a good rapport and working relationship with all staff and all other departments and suppliers
- Provide a courteous, professional, attentive and efficient service at all times with all departments and customers
- Complete any tasks assigned by the manager and follow up to ensure completion
Job Type: Full-time
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