Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available. Meet 100% membership application and supporting documents encoding. Must ensure that all membership dues and payments are correctly entered into the system. Attend regular meetings as conducted by the MSM. Meet deadlines and follows company processes & procedures
3. Operating with Excellence: Demonstrate Go Further moments to staff and members. Maintain open lines of communications with the team & be supportive of all departments. To answer all incoming calls according to company standards and take effective messages. To use Members First and other operating systems/manuals efficiently. To comply with all business briefs and policies and adapt to any changes within the outlined timeframe. To comply with all Health and Safety responsibilities. Be proactive in self-development and career progression.
4. Satisfied Members: Support CGM/MSM in Member Journey execution in club & drives the NPS score. Handle member complaints and involve CGM/HODs where necessary. Deliver proactive quality interactions to members. To be the most effective point of contact in assisting member with various queries. To constantly learn about the business and always be aware of latest club updates/changes. 5. Business Performance: Ensure cash up is correct at all times and any discrepancies recorded and explained. Collect membership arrears and renewals at point of entry, drive debt collection and card updates. Manage cash, bills and cheques in the cash register during your shift & follow SOP. Control stock by using MF system and following internal processes Meets deadlines as outlined by the business or Line Manager Secondary Education – A level or equivalent
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
