This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.
You are responsible for overseeing the stewarding department and ensuring the efficient and effective operation of the department within a hospitality or food service establishment. They are responsible for maintaining cleanliness and sanitation standards in all areas of the establishment, including the kitchen, dining areas, and other food preparation and service areas. The Chief Steward supervises a team of stewards and dishwashers and collaborates with other departments to ensure smooth operations.
Your day to day
Department Management:
Oversee the day-to-day operations of the stewarding department, including scheduling, task assignment, and performance management of stewards and dishwashers.
Develop and implement departmental policies, procedures, and standards to ensure cleanliness, hygiene, and safety regulations are met.
Train and coach stewards on proper cleaning techniques, chemical handling, and equipment operation.
Monitor inventory levels of cleaning supplies, equipment, and utensils, and coordinate with the procurement department for replenishment.
Sanitation and Hygiene:
Ensure the cleanliness and hygiene of all food preparation and service areas, including kitchen, dishwashing areas, storage rooms, and employee facilities.
Implement and enforce proper cleaning and sanitization practices to meet health and safety regulations and maintain high-quality standards.
Conduct regular inspections to identify areas for improvement and take necessary corrective actions.
Maintain records and documentation related to sanitation practices, cleaning schedules, and employee training.
Equipment and Inventory Management:
Oversee the maintenance and operation of dishwashing machines, cleaning equipment, and other related tools.
Coordinate with the maintenance department to ensure timely repairs and servicing of equipment.
Monitor and control inventory levels of cleaning supplies, chemicals, and utensils to minimize wastage and ensure availability.
Cross-Department Collaboration:
Collaborate with the culinary team, banquet department, and other relevant departments to ensure seamless operations and efficient workflow.
Communicate and coordinate with other managers to address any operational issues or concerns.
Participate in regular meetings and provide input on improving operational efficiency and guest satisfaction.
Health and Safety Compliance:
Ensure compliance with local health department regulations, food safety standards, and other relevant guidelines.
Train stewards on proper handling of hazardous materials, personal protective equipment (PPE) usage, and emergency procedures.
Investigate and report any accidents, incidents, or health violations promptly, taking appropriate corrective actions.
What we need from you
eadership & Management: Ability to supervise, train, and motivate stewarding staff.
Operational Knowledge: Strong understanding of kitchen equipment handling, cleaning standards, and sanitation practices.
Cost Control: Knowledge of chemical usage, breakage control, and stewarding cost management.
Safety Compliance: Familiar with occupational safety, fire safety, and food hygiene standards.
Organizational Skills: Ability to plan staff schedules, oversee dishwashing, and maintain cleanliness of kitchen & F&B outlets.
Communication: Good English (written & spoken); other languages are an advantage.
Physical Stamina: Ability to stand for long hours and perform operational tasks if needed.
Experience in hotel, resort, or large-scale restaurant operations is usually required.
Background in managing stewarding/kitchen cleaning teams and inventory.
High school diploma or equivalent (minimum).
A degree/diploma in Hospitality Management or Culinary Arts is preferred.
Food Safety & Hygiene certifications (e.g., HACCP, ServSafe).
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
