This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.
The Club Manager is responsible for overseeing the full operations of a club venue—be it a members' club, executive lounge, or fitness/recreation facility. This leadership role ensures the delivery of high-quality guest experiences, seamless operations, and adherence to brand standards and financial targets.
Your day to day
Operational Leadership
Manage day-to-day operations, ensuring smooth functioning and exceptional service delivery
Oversee facility maintenance, cleanliness, and safety compliance
Team Management & Staff Development
Recruit, train, supervise, and evaluate staff, fostering a motivated and professional team
Conduct regular team meetings, briefings, and performance reviews
Financial & Administrative Oversight
Manage budgets, control departmental expenses, and contribute to financial planning
Prepare operational reports and monitor KPIs like membership retention and revenue growth
Customer & Member Experience
Ensure high standards of customer service, addressing inquiries, feedback, and complaints promptly
Build and maintain positive relationships with members, guests, and partners
Events, Marketing & Member Engagement
Plan and execute events, activities, and promotions to boost engagement and satisfaction
Implement retention strategies and collaborate with marketing teams to attract new members
Policy, Compliance & Standards
Develop and enforce operational policies, ensuring adherence to health, safety, and legal regulations
What we need from you
- Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred
- 2-5 years in club management or a similar supervisory role; hospitality or leisure experience a plus
- Strong team building, training, and staff management capabilities
- Budgeting, resource allocation, and financial monitoring proficiency
- Excellent interpersonal, negotiation, and problem-resolution skills
- Skilled at multitasking, event management, and strategic planning
- Fluent in club management software, MS Office, and report systems Customer-focused, meticulous, proactive, and adaptable to evening/weekend operations
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
