Duties and Responsibilities:
· Attend to general enquiries such as welcoming visitors and responding to telephone and email enquiries in a supportive and constructive manner.
· Ensure that the attendance of students is taken correctly in a daily basis (such as dealing with late and sick students) and updating the system with the correct information.
· Manage the sending of the absence notifications, which includes phoning parents to a certain reason for student’s absence.
· Communicate with parents regarding all aspects of school life, receiving and passing on information to teaching, non-teaching staff and students.
· Process requests from parents for appointments, leave request, letters, school records and certificates.
· Handle complaints from parents, students, suppliers and visitors in a professional manner. Provide solutions and alternatives within time limits and ensure that issues have been resolved.
· Provide necessary support during admission open days or on busy days
· Take calls and record details of enquiries from prospective new parents at the end of every shift.
· Manage requests from parents for early pick-up and sick students. Collect the child from the class when necessary.
· Liaise with the bus company regarding inquiries, registration, cancellation, transferal, payment, incident reports and emergency situations.
· Coordinate with teachers by calling out parents and in-liaise with day care for late picked-up students.
· Receive and sort all packages, deliveries, mails to be sent out to the concerned person.
· Ensure the safety and security of the school, make sure that the front door is locked and entry to the premises are being controlled. Ensure that all visitors sign in and take a visitor badge, and all parents are wearing their parent’s ids.
· Ensure that the reception area is kept smart and tidy and all noticeboards are up-to date.
Provide an administrative and clerical timely support.
Qualifications:
· Verbal and written communication, good listener, selling skills, self-motivated and motivator, able to foster teamwork, organization, and coordination skills
· Bachelor’s degree from an accredited college or university
· At least 1-2 years of working experience in a similar role
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED3,500.00 per month
