Job Title: General Manager
Location: Dubai, UAE
Company: Mansi Star Tourism LLC
About Us:
Mansi Star Tourism LLC is a dynamic and growing tourism business based in the vibrant United Arab Emirates. We are dedicated to providing exceptional desert safaris, city tours, luxury experiences, adventure tourism & much more services to a diverse clientele. We pride ourselves on our commitment to customer satisfaction, innovation, and showcasing the best of the UAE.
Job Summary:
We are seeking an enthusiastic and results-driven General Manager with a minimum of 3-4 years of experience in the tourism or hospitality sector to lead our operations in the UAE. The General Manager will be responsible for the overall strategic direction, operational efficiency, financial performance, and growth of the business. This role requires a strong leader with excellent business acumen, a passion for tourism, and the ability to inspire and manage a diverse team.
Key Responsibilities:
* Strategic Planning & Business Development:
* Develop and implement strategic plans to achieve business objectives and growth targets.
* Identify new market opportunities and develop innovative tourism products/services.
* Conduct market research and competitor analysis to maintain a competitive edge.
* Foster and maintain strong relationships with key stakeholders, including suppliers, partners, and government entities.
* Operational Management:
* Oversee daily operations, ensuring smooth and efficient delivery of all services.
* Establish and maintain high standards of service quality and customer satisfaction.
* Implement and enforce operational policies, procedures, and best practices.
* Manage and optimize resource allocation, including human resources, assets, and inventory.
* Ensure compliance with all local regulations, health, safety, and environmental standards.
* Financial Performance:
* Develop, manage, and monitor annual budgets, financial forecasts, and revenue targets.
* Analyze financial reports, identify trends, and implement strategies to improve profitability.
* Control costs effectively without compromising service quality.
* Identify and pursue revenue-generating opportunities.
* Team Leadership & Management:
* Recruit, train, mentor, and motivate a high-performing team.
* Conduct performance reviews and provide constructive feedback.
* Foster a positive and collaborative work environment.
* Ensure effective communication across all departments.
* Sales & Marketing Support:
* Collaborate with the sales and marketing teams to develop effective strategies to promote services and attract customers.
* Represent the company at industry events, trade shows, and networking functions.
* Ensure brand consistency and effective communication of value propositions.
* Customer Experience:
* Champion a customer-centric approach, ensuring exceptional experiences for all clients.
* Address customer feedback and resolve issues promptly and professionally.
Qualifications & Experience:
* Bachelor's degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
* Minimum of 3-4 years of progressive experience in a management role within the tourism, travel, or hospitality industry, preferably in the UAE.
* Proven track record of achieving business targets and driving growth.
* Strong understanding of the UAE tourism market, trends, and regulations.
* Demonstrated ability to manage budgets, analyze financial data, and make data-driven decisions.
* Excellent leadership, communication, interpersonal, and negotiation skills.
* Proficiency in English (written and spoken); Arabic language skills are a significant advantage.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant tourism management software.
* Ability to work effectively in a fast-paced and dynamic environment.
* Valid UAE driving license preferred.
What We Offer:
* Competitive salary and benefits package.
* Opportunity to lead and shape the future of a growing tourism business.
* Dynamic and supportive work environment.
* Professional development and growth opportunities.
* The chance to contribute to the thriving UAE tourism sector.
To Apply:
Interested candidates are invited to submit their updated CV and a cover letter outlining their relevant experience and why they are a suitable candidate for this role.
Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
Experience:
- Tourism: 3 years (Preferred)