About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering an exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a state-of-the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.
About the Job:
An exciting opportunity has arisen for a Guest Service Executive to join the Front Office team in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:
- Help guests check in and out smoothly and assist with pre-registration and extended stay requests.
- Welcome and assist guests upon arrival and departure, providing orientation to facilities.
- Manage group bookings, following standard procedures.
- Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers.
- Assist guests in person or by phone with bookings and inquiries.
- Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation.
- Conduct credit checks to ensure sufficient credit for in-house rooms.
- Secure advance payment guarantees at check-in.
- Perform cashiering duties like foreign currency exchange and paid outs.
- Maintain guest privacy by not disclosing any guest details.
- Manage traces in Opera for arrivals and departures.
- Assign rooms courteously and instruct bell desk to escort guests.
- Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments.
- Know room and suite rates and be familiar with different currencies.
- Support Guest Relations and Concierge as needed.
- Balance individual cashier audits at the end of each shift.
- Maintain and balance the cash float.
- Assist guests as needed, based on safety guidelines.
- Anticipate and address guest needs.
- Handle complaints promptly and seek guest feedback.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a similar role within the hospitality industry.
- A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
- Experience with hotel management software, such as Opera cloud, is desired.
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a friendly and courteous demeanor.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in using computer systems and office software (e.g., MS Office).
- Familiarity with health, safety, and environmental procedures.
- High level of professionalism and grooming.
- Fluency in any of the languages - Arabic, English, Russian, and German is desired.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
