- 463618
- Customer Services
- Siemens Healthcare FZ LLC
- Siemens Healthineers
- Full-time
- Experienced Professional
- Permanent
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and
p
ersonal growth, all while valuing your unique contributions.
Apply now for the position of
Head for Laboratory Diagnostic Service / MEA
role
:
Head for Laboratory Diagnostic Service / MEA
expertise
:
We are looking for a manager who will
be responsible for
our Customer Service (CS) within the Laboratory Solutions (LS) in the Middle East South Africa (we call it the MEA zone – see list of abbreviations at the end).
expertise
, you will manage the service organization in the MEA countries supported by country service managers, CS Portfolio/CRM manager, Project Manager and Education & Training Manager reporting to you.
retain
/
win
new business and
highlight
the value of services. You act as a leader when driving our digitalization business, our DX CS-LS strategy and when supporting the DX CS-LS country managers within MEA to achieve the financial and operational targets. Furthermore, you
are responsible for
customer training including a training academy and a successful partnership with our Service Business Partners in related countries.
USA
. Partnering / best practice sharing with your peers in the other zones/global is of course self-evident.
be responsible for
is operational excellence, cost and work optimization, customer as well as employee experience/satisfaction and you will have to find best practices and implement those that apply in MEA.
- Drive our CS-LS strategy
- Set financial and operational targets for all countries in the MEA zone in alignment with the CS-LS EMEA Region Head and CS-LS EMEA MEA country managers
- Represent CS-LS EMEA MEA towards CS-LS EMEA Management and Headquarter
- Track progress on targets and report to MEA and EMEA management
- Align with and coach CS-LS EMEA MEA country managers in the zone on operational and organizational topics
- Support the zone business management and participate in the MEA DX management meetings as representative for Customer Service
- Coordinate and select Headquarter and zone-specific improvement initiatives with necessary input from Zone Management.
- Min of 3 years Longstanding leadership experience within an operational service organization with personnel responsibility are a fundamental prerequisite, management of manager skills/experience are highly welcome
- Business experience to drive further business, customer and employee experience/satisfaction are a fundamental prerequisite
- Fluent written and verbal communication skills in English is
a must
, Arabic language skills are highly welcome
- Communication and negotiation skills are a fundamental prerequisite
- Residence in one of the MEA countries is
required
, Dubai is desirable
- Experience from an international organization/matrixed organization would be an advantage, but not a requirement
- Ability to work independently as well as being a strong team-player in highly diverse teams (local and global) are assumed
- Ability to make decisions and implement necessary action plans are assumed
Siemens Healthineers United Arab Emirates (siemens-healthineers.com)
Healthineers
in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
Healthineers
, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in
each individual’s
potential to contribute with diverse ideas. We are from
different backgrounds
, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at
Jobs at Siemens Healthineers (siemens-healthineers.com)
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