Your future, our legacy
Hotel
One Palm at Jumeirah - Dorchester Collection
Division & Department
Rooms - Residences
Job Title
Host
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Host, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and become a legend in your own story.
What you'll get
- Competitive salary
- Complimentary stays with breakfast included in all 9 Dorchester Collection
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- 30 vacations days
- Uniform provided with complimentary laundry included
- Accommodation Provided
What you'll do
- Working in one of the world’s most iconic luxury residencies, you must display excellent product and property knowledge at all times and take every opportunity to engage with the Residents and their family in an efficient and professional manner
- To provide all Residents, their family and guests with a positive first impression of One at Palm Jumeirah and act as an ambassador for the Dorchester Collection
- To act as a team player and provide effective day to day communication with Residents, their family and guests as well as with your colleagues
- Respond to incidents, accidents, and fire alarms, ensuring compliance with legal and company requirements.
- Promote a safe and secure environment for residents, guests, employees, and contractors.
- Ensure all health, safety, and hygiene regulations are followed.
- To develop and maintain positive and productive service focused working relationships with Residents, their families and their guests as well as external potential perspective owners
- To represent Omniyat and Dorchester Collection and become a point of contact within the department
- Ensure the Residents’ satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service through One at Palm Jumeirah at all times
What you'll bring
- You’ll bring your unique personality and passion to the role and the team.
- You have a talent for exceptional interpersonal skills, able to represent the property in the community.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our Residence. You can comfortably communicate in this language.
- You will ensure the resident’s satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service through One at Palm Jumeriah at all times.
- You will maintain a presentable appearance and must adhere to the grooming policies of Dorchester Collection.
- You will have a high level of emotional intelligence to adapt to various cultural settings and situations.
- You will have relevant professional qualifications or hotel school diploma and bring a wealth of past experience working in a similar capacity for luxury hotels for at least 2-3 years, your previous experience in the Middle East will be a competitive advantage.
Position location
Job Location
United Arab Emirates
Location
Palm Jumeirah, Dubai
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