Your future, our legacy
Hotel
One Palm at Jumeirah - Dorchester Collection
Division & Department
Rooms - Residences
Job Title
Host Supervisor
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Supervisor, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
- Complimentary stays with breakfast included in all 9 Dorchester Collection
- 50% off at bars and restaurants within all of our Dorchester
- Collection hotels
- Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- 30 vacations days
- Uniform provided with complimentary laundry included
- Accommodation Provided
- Competitive salary
What you'll do
As a Supervisor with the Dorchester Collection, you will lead daily operations to safeguard our residents, guests, employees, and assets. This pivotal role combines operational oversight with hands-on leadership, ensuring our Host personnel deliver service that exceeds expectations while maintaining the highest safety and compliance standards. Guided by our values of Passion, Personality, Respect, Working Together, and Creativity, you will inspire excellence, protect our community, and contribute to the world-class experience for which the Dorchester Collection is renowned.
- Work closely with Duty Managers to minimize risks and maintain operational efficiency.
- Oversee daily operations and ensure adherence to company standards.
- Coordinate and monitor the performance of all Host personnel.
- Respond to incidents, accidents, and fire alarms, ensuring compliance with legal and company requirements.
- Support investigations, handle complaints, and assist in conflict resolution.
- Working in one of the world’s most iconic luxury residencies, you must display excellent product and property knowledge at all times and take every opportunity to engage with the Residents and their family in an efficient and professional manner
- To provide all Residents, their family and guests with a positive first impression of One at Palm Jumeirah and act as an ambassador for the Dorchester Collection
- To act as a team player and provide effective day to day communication with Residents, their family and guests as well as with your colleagues
- To develop and maintain positive and productive service focused working relationships with Residents, their families and their guests as well as external potential perspective owners
- To represent Omniyat and Dorchester Collection and become a point of contact within the department
- Promote a safe and secure environment for residents, guests, employees, and contractors.
- Ensure all health, safety, and hygiene regulations are followed.
- Maintain confidentiality and safeguard proprietary information.
- To provide lateral service within Dorchester Collection properties whenever needed.
What you'll bring
- Bachelor’s degree in Security Management, Criminal Justice, or related field preferred.
- Valid police clearance, SIRA license, and First Aid certification.
- Proven security experience in luxury hotels; Police or Military background an advantage.
- Strong problem-solving skills and proficiency in Microsoft Office.
- Fluent in English; Arabic an advantage.
- High integrity, professionalism, and ability to work independently.
- Flexibility to work evenings, weekends, and relocate within Dorchester Collection if required.
Position location
Job Location
United Arab Emirates
Location
Palm Jumeirah, Dubai
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