Housekeeping Supervisor

Housekeeping Supervisor must possess strong communication and organizational skills, along with keen attention to detail. The role demands the ability to perform effectively under pressure and manage multiple responsibilities simultaneously.

This position is vital to maintaining high standards of cleanliness and comfort for guests, directly impacting their overall experience. As a key member of the hospitality team, the Housekeeping Supervisor plays an essential role in the success of the hotel or resort.

Responsibilities include supervising and coordinating the work of room attendants, house attendants, public area cleaners, and floor supervisors. Additionally, they support the management and oversight of daily housekeeping and laundry operations.

Responsibilities:

• Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
• Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
• Experience with turn-down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors, and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms periodically including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigate concerns regarding housekeeping service and equipment, and take corrective action.
• Provides support to the Executive Housekeeper in all areas of a Housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping-related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Coordinate with vendors eg: Pest control, Laundry services, and other outsourcing services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take action on guest complaints, and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchases other supplies and equipment, also monitors par stock on all housekeeping guest supplies and linens.
• Other Routine Responsibilities:
• Coordinate with the front office and send room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

Job Type: Full-time

Ability to commute/relocate:

• Dibba Al-Fujairah: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Supervisory: 1 year (Required)

Language:

• English (Required)

Location:

• Dibba Al-Fujairah (Required)

Application Deadline: 28/08/2025