IT Support Analyst

SSY boasts a proud legacy which spans over 145 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for a IT Support Analyst to join our IT team in Dubai.

SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 27 offices across the globe and employs over 550 people, covering all the major shipping and commodity locations and providing a round-the-clock service.

Job description:

We’re on the lookout for the right person who brings a perfect blend of experience and qualifications, but more importantly, someone who fits seamlessly into our culture. We believe that the right attitude, a willingness to learn, and a genuine passion for what you do are just as important as technical expertise. You should thrive in a team environment, yet be resourceful and capable of working independently when needed. Strong problem-solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed are key. In our fast-paced environment, you’ll need to quickly adapt and be ready to tackle a diverse range of IT challenges.

If you’re someone who values teamwork, isn’t afraid to roll up your sleeves and is eager to make a real impact, this role could be the perfect fit for you.

Responsibilities:

• Serve as the local primary point of contact for the London IT management team, handling all local tasks including helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes.
• Accurately log, categorise, and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution.
• Provide general user support deskside to our Dubai office - troubleshooting issues, answering IT questions, handling password resets.
• Provide general user remote desktop support for the European, US and Singapore office.
• Support and administer local Intune Devices.
• Maintain IT equipment in conference rooms and shared office spaces.
• Manage local IT asset inventory and procurement processes.
• Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment.
• Implement and maintain security best practices and compliance requirements.
• Contribute to the continuous improvement of IT operations and user satisfaction.
• Undertake any other duties as reasonably requested.

Skills required:

• 1+ years of experience in IT operations or support roles, preferably in a fast-growing, fast-paced company
• Strong knowledge of Windows operating systems
• Office 365 administration, Sharepoint
• Experience in establishing and applying security practices and compliance requirements
• Excellent problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision in a fast-paced environment
• Passion for learning and adapting to new technologies
• Team-first mindset with a customer-centric approach to IT support

This full-time position is based at SSY's Dubai office, with a competitive salary and a six-month probationary period. Periodic travel may be required. Candidates must have the right to work in the UK and be able to spend extended time in the London office learning the systems and processes.
SSY is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.

Closing date for applications: Friday 15th August 2025