- Responsible for providing MIS and analytical support to the KYC remediation team.
- Maintain, analyze, and publish various detailed MIS related to KYC remediation at portfolio level, MicroStrategy, Power BI, BPM tools and other software applications for data extraction.
- Provide key analytics and prepare business pack for KYC and service trends and meetings.
- Work on automation of various MIS.
- KYC request received / pending in various queues (BAW etc) and ensure TAT is calculated and shared with respective stakeholders.
- Maintaining the data base of KYC expiry accurately.
- Prepare and maintain all internal reports / MISs as per the management requirements. (Daily/Weekly/Monthly).
- Ensure all administrative requirements are fulfilled for your respective unit.
- Identify and recommend process improvement initiatives that results in enhanced customer experience.
- Assist team by handling special assignments.
- Timely follow with customers and stake holders for queries and service request for areas stated above.
- 100% adherence to Audit recommendations with zero repeats.
- Chubb management - reconciliation of documents in safe custody with the chub register maintained.
- Checking daily disbursals of applications and send the originals by keeping a transmittal record with (ZERO ONR escalation at level 1 & 2).
- Key maintenance - key register to be updated accurately every time there is a movement.
- 100% adherence to MER reporting.
- All email queries/requests to be responded within 24 hours.
- Work on achieving the organization objectives, sustain service levels and plan to enhance the service standards for Business Banking that will improve customer experience.
- Generate, manage and publish Daily, Weekly, Yearly reports and MIS of BB service team.
- Develop dashboard and track the performance of KYC remediation team, to monitor completion of Service request and KYCs.
- Work closely with Service managers to identify areas of service improvement.
- Publish MI with relevant stakeholders on pre-agreed time interval.
- Innovate and suggest new avenues to improve service, increased automation and enhancement of online platforms.
- Develop data quality enhancement & maintenance initiatives across customer, product & channels.
- Recommend innovative processes to ensure data quality and consistency.
- Back up Service Managers during their absence.
- Ensure Compliance with Policies and SOPs to Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior.
- Take full cognizance of service channels, SOPs, KYC, treatment of various types of requests and are abreast to changes/developments.
- Handle all allocated functions with strict adherence to set processes and be fungible to operate from a different location to manage the absence of any other counterparts.
- Ensure timely coordination and follow up with in team and relevant stakeholders in organization for seamless processing of KYC remediation cases.
- Staff will have to deal service-related inquiries, , customer request, data extraction, analysis, and publishing. Handling assigned activities till final resolution through coordinating with other respective stake holders. Job holder will be empowered to put forth recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.
- Minimum 2 years’ experience of relevant field.
- Thorough Knowledge on excel / Power BI based activities
- Good communication and interpersonal relationships.
- Thorough Knowledge of Business Banking Operational Systems, Procedures and Policies.
- Positive attitude, strong work ethics and good team player.
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